Are you managing or operating an asset and don’t know how your brand interacts with potential customers when viewing your property?

Do you know that in 80% of all viewings, the letting agents do not showcase your brand or how your organisation differs from the competition?

In nearly 50% of viewings, the customer did not receive any form of follow-up from the lettings team – do you know if your team followed up after a viewing?

At MORICON Mystery Shopper, our passion for the industry drives us forward. We assist rental operators and asset managers by testing standards to help improve their performance, audit by audit.

We believe that a great customer experience starts as soon as you begin the search for a new home.

The tangible elements of customer service, such as “delivery-as-promised”, aren’t too difficult to measure. It’s the intangible elements which are more tricky – but it’s these which are most important to your customers.

Think like your customers:
How does the service they received compare with the service they expected?
How much do they trust you and your product?
How does your customer service compare with that of your competitors?
How much loyalty do they feel towards you due to their last transaction?
How much do they feel valued as a customer?
How does the prospective tenant perceive being treated as a person?

Definition of MORICON Mystery Shopping:

A MORICON Mystery Shopper is someone hired to pose as a potential customer and report on the quality of service they receive and how well the viewing experience was curated for them – from booking to viewing.
The MORICON Mystery Shopper tests a specific process: how easy is it to book and view an apartment by asking specific questions.
Our MORICON Mystery Shoppers may check on any aspect of the customer experience, from arrival at the marketing suite to the actual presentation of the unit.

Choose What is Best for You