At MORICON Mystery Shopper, our passion for the industry drives us forward. We assist rental operators by testing standards to help improve their performance, audit by audit. We believe that a great customer experience starts as soon as you begin the search for a new home.

The tangible elements of customer service, such as “delivery-as-promised”, aren’t too difficult to measure. It’s the intangible elements which are more tricky – but it’s these which are most important to your customers.

Think like your customers:
How does the service they received compare with the service they expected?
How much do they trust you and your product?
How does your customer service compare with that of your competitors?
How much loyalty do they feel towards you due to their last transaction?
How much do they feel valued as a customer?
How does the prospective tenant perceive being treated as a person?

Definition of MORICON Mystery Shopping:

A MORICON Mystery Shopper is someone hired to pose as a potential customer and report on the quality of service they receive and how well the viewing experience was curated for them – from booking to viewing.
The MORICON Mystery Shopper tests a specific process: how easy is it to book and view an apartment by asking specific questions.
Our MORICON Mystery Shoppers may check on any aspect of the customer experience, from arrival at the marketing suite to the actual presentation of the unit.