MORICON CONSULTANTS – founded by Sebastian Moritz – is an award-winning London-based consultancy specialising in creating hospitality services, amenities and operational structures during the pre-opening phase of your development.
Our expertise lies across all types of residential projects and lifestyle hospitality, combined with considerable experience in linking development, Construction and pre- and post-opening operations. Moricon Consultants has completed projects in the UK, Canada, Cyprus and the Kingdom of Saudi Arabia.
Sebastian created MORICON Mystery Shopper in 2021 based on his deep insight into the hospitality sector, where such programmes are commonplace.
The unique approach of MORICON Mystery Shopper lies in the fact that the tangible elements of customer service, such as “delivery-as-promised”, aren’t too difficult to measure. It’s the intangible elements which are more tricky – but it’s these which are most important to your customers. Based on his deep insight into the hospitality sector, where such mystery shopping programmes are commonplace, MORICON Mystery Shopper can leverage this knowledge to assist landlords and BTR operators in improving their team’s and assets’ overall performance.
This approach enables to fully utilise many of the benefits of a targeted mystery shopping programme for the clients. The UK-wide reach of the audit teams allows multi-site operators to benchmark their assets (internally or strategically), thus strengthening the customer and brand experience across the UK.
The audits assist the operators in improving their team’s and assets’ overall performance, which the housing sector still needs. We help our clients to realise the 10 benefits of a MORICON Mystery Shopping audit to improve their team’s performance!
MORICON Mystery Shopper offers a range of audits, from standard to wholly tailored audit programmes to best suit different locations and client requirements. We believe that a great customer experience starts as soon as you begin the search for a new home. We assist rental operators by testing standards to help improve their performance, audit by audit.
Company Information: MORICON Mysteryshopper trades under MORICON Consultants Ltd.
Registered Office: Kemp House, 124 City Road, London, EC1V 2NX
Company Reg : 11282307 VAT Reg: 293304896