Welcome to our first comprehensive report about the findings from the MORICON Mystery shopper team after auditing over 50 BTR projects in London, Manchester and Birmingham.
The publication of this report coincides with the annual UK Apartment Associations (UKAA) conference. It is created from unbiased tester reviews experiencing the lettings processes of a range of BTR and student housing operators.
This year’s UKAA Annual conference has the inspiring headline: The Pursuit of Excellence – with such an aspirational title, it is with great pleasure that I share what operators got right or not, how customers feel and how important audits are as best practice tools.
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Company Information: MORICON Mysteryshopper trades under MORICON Consultants Ltd.
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