Understanding Mystery Shopping: The build-to-rent (BTR) sector has witnessed a remarkable surge in popularity as the demand for rental housing continues to grow. BTR operators must distinguish themselves and build a strong brand presence in this dynamic landscape. One innovative and effective strategy that can significantly benefit BTR operators is the incorporation of anonymous audits […]

How leading operators and landlords reap the 10 benefits of Mystery Shopping The hotel industry has been using this incredible straightforward process for decades to ensure that hotel teams follow the standards, understand procedures, and avoid costly service delivery mistakes. What could be better than getting first-hand information on your business’s performance from the people […]

Mystery Shopping – Black Ops or Best Practice? How great operators get the most out of this service. Many businesses test their employees to understand how their standards work, their level of knowledge, customer focus, and service skills via mystery shoppers. Information gathered discretely and constructively by operators posing as customers provide businesses with a […]

Understanding your customer journey is your best strategy – they did their homework, but did you? Here are just a few touchpoints that you should be aware of: Ease of booking – how fast can you make an appointment, and how often does your team have to email back and forth to gather all the […]