How leading operators and landlords reap the 10 benefits of Mystery Shopping The hotel industry has been using this incredible straightforward process for decades to ensure that hotel teams follow the standards, understand procedures, and avoid costly service delivery mistakes. What could be better than getting first-hand information on your business’s performance from the people […]

Mystery Shopping – Black Ops or Best Practice? How great operators get the most out of this service. Many businesses test their employees to understand how their standards work, their level of knowledge, customer focus, and service skills via mystery shoppers. Information gathered discretely and constructively by operators posing as customers provide businesses with a […]