Autumn 2022 Report: Comprehensive findings from over 50 Mystery Shopper audits Welcome to our first comprehensive report about the findings from the MORICON Mystery shopper team after auditing over 50 BTR projects in London, Manchester and Birmingham.  The publication of this report coincides with the annual UK Apartment Associations (UKAA) conference. It is created from unbiased tester […]

Understanding your customer journey is your best strategy – they did their homework, but did you? Here are just a few touchpoints that you should be aware of: Ease of booking – how fast can you make an appointment, and how often does your team have to email back and forth to gather all the […]